thumbelinaworkshop website regulations
Welcome to the thumbelina workshop
(hereinafter: “the website”). The website is operated by thumbelinaworkshop
(E.M.: ……) (hereinafter: “Site Management” or “The Company”).
The site is used as an e-commerce site that offers (among other things) various products for sale (hereinafter: the “Products”).
1. General
1. What is stated in these regulations refers equally to members of both genders, and the use of the masculine language is for reasons of convenience only.
2. The provisions of this regulation and the terms of use appearing on the website define the legal relationship between the customer and the website, the terms of use of the website and/or
Ordering the products from the website indicates the customer’s agreement to these terms and additional terms appearing on the website.
3. The company may at any time, at its sole discretion, update these regulations.
4. These terms apply to the use of the website and the services included in it through any computer or other communication device (such as a cell phone, various tablets, etc.) as well.
They apply to the use of the website, whether through the Internet or through any network or other means of communication.
5. Nothing in this regulation is intended to derogate from the provisions of the Consumer Protection Law, 1981 (hereinafter: “Consumer Protection Law”) and the regulations established pursuant to it, insofar as they apply to the website.
(hereinafter: “the guidelines”), except in cases where such guidelines can be conditioned and such conditioning has been carried out within the framework of the site, either explicitly or implicitly.
6. The company and the website management do their best to present the most complete and comprehensive information about the product, including photos, despite what is stated in this section, it will be clarified that they may
appear on the website in good faith and without malicious intent and/or out of a desire to mislead, inaccuracies and/or errors and/or omissions and the company, the management of the website and the website will not bear any resulting responsibility.
Inaccuracies and/or errors.
7. The titles of the chapters are presented for the convenience and orientation of the customer and will not be used in the interpretation of the regulations.
8. A typo in the description of the product(s) will not obligate the company.
9. The images of the products on the website are shown for illustration purposes only. Also, there may be differences in appearance, color, size, etc. between the product as it is presented on the website and the product in reality.
10. Do not copy and use, or allow others to use, in any other way content from the website, including on other websites, in electronic publications,
in printed publications, etc., for any other purpose.
11. The date recorded, for all intents and purposes, on the company’s computers is the determining date for all matters.
2. Registration to the website
1. In order to place an order for products, the customer must register on the website using an online registration form.
2. Any person, including a company, may use the website, including making purchases through the website, among other things, subject to being qualified to perform legally binding actions,
, holder of a valid credit card, issued by one of the credit companies (above and below: “the customer”).
3. The registration is one-time and after that the customer will not be required to come back and register every time when making the purchase.
4. When registering for the website, the customer must enter a username and password as well as his e-mail address. If the customer forgets the password, the password will be sent to him
exists as entered during the initial registration to the site to the email address entered on the site.
5. In the future if and when the orderer requests to purchase additional products, the orderer will be identified by the name of the orderer and the password he chose.
6. The orderer’s details will be updated according to the data that the orderer fills in the online registration form found on the website.
7. The site administration may periodically require additional identification information.
8. Without deviating from the above, the company will be entitled to prevent anyone from using the site, temporarily or permanently at its sole discretion and without giving
Notification of this in advance, including in each of the following cases:
1. Committing an illegal act and/or violating the provisions of the law;
2. Violation of the terms of this regulation;
3. Deliberately providing incorrect information;
4. Performing an action that may damage the proper operation of the website and/or any of the suppliers and/or any third party;
5. The credit card in the orderer’s possession has been blocked or restricted for use in some way.
3. Purchase of products on the site
1. The purchase of the products will be made by adding products to the shopping basket, after adding products to the shopping basket, the orderer will enter the online form intended for this in the process
The order includes the following details of the person ordering: first name, last name, phone number, e-mail address, in addition the details of the recipient of the order, first name,
Surname, telephone number, town, street number, house number, floor, apartment, entrance and any other identifying information that may help the delivery operator to easily locate the property to which the delivery is being made
Delivery of the order including comments and information regarding the delivery operation and/or if the recipient of the order is not at home. The fields marked with an asterisk are required to be filled in and will not be possible without them
Completion of the order.
2. In order to avoid any possibility of a delivery failure, the orderer must provide only accurate and correct details.
3. When completing the order, the orderer will confirm the order details and the correctness of the details he provided.
4. Filling in all the details is a prerequisite for placing the order, and this is for the order to be placed efficiently and without errors, and therefore you must be careful to provide all the details accurately.
5. The orderer’s details will be updated as stated in the online order form on the website.
6. Filling in all the details required for the purchase of the product by the orderer will be considered as placing an order (hereinafter: “the order”) Upon receipt of the order, the website will check the credit card details
And only after approval by the credit company and/or after receiving approval from PayPal as explained below, the operation will be approved and a final confirmation of the order will be issued, the customer will be charged for the product
Through the credit card and/or through the PayPal account as explained below and all subject to the presence of the products in the company’s stock and the website.
7. The details as entered in the order form by the orderer, will be conclusive evidence of the correctness of the actions.
4. How to make payment for the order
1. Payment for the products will be made by credit card or through an account in an “e-wallet” service such as PayPal (WWW.PAYPAL.COM) and any similar service
, as will be available for use on the site, from time to time at the discretion of the site management.
2. If the orderer chooses to use a credit card to make the payment, the orderer will be asked to provide the credit card details, ID card, card type and validity. If the customer decided to pay using PayPal, the company will be able to collect the payment for the products only after receiving approval from PayPal. The use and receipt of authorization from PayPal are subject to the terms of use of the PayPal website.
3. The site management reserves the right to stop the use of any payment method on the site, to allow the use of additional payment methods and to apply different payment arrangements to different types of credit cards or payment methods that the site management will respect.
4. After the payment details have been entered in the online order form, the orderer will be sent a confirmation via e-mail that the order details have been received. It will be clarified that this confirmation does not obligate the website management to deliver the ordered products and it only indicates that the order details have been received by the website management.
5. Immediately after placing the order, the website management will check the payment method used by the customer, the customer will be notified that the order has been approved and his account will be charged for the cost of the service.
6. In the event that the transaction was not approved by the credit company or by the PayPal account or any other means of payment available at that time, the orderer will receive an appropriate notification of this and the website management will contact the orderer in order to complete or cancel the transaction.
7. Confirmation of the purchase operation is conditional upon the presence of the purchased product in stock at the requested delivery date and/or at the time of the order. If it is not specified, because the product is not in stock and the product has not been downloaded from the website until the time of placing the order, the website management will not be obligated subject to the fact that the website management will return to the customer any amount paid if it was paid to the website management and/or cancel the charge if it was made for the purchase operation.
8. It will be clarified that there may be situations in which, although the item is shown on the website as being in stock, in practice it is missing and cannot be supplied, in these cases the transaction will be canceled and the customer will not have any claim in this regard, subject to the refund of the amount paid by the customer.
9. The delivery date will be determined starting from the date of approval of the transaction by the credit company or approval from the PayPal account or another available and approved electronic wallet service.
10. If the orderer has been mistakenly charged by the credit company, the orderer must inform the website management in order to make a credit accordingly.
5. Delivery and transportation of the products
1. The delivery of the product by the website will be done only after receiving a payment confirmation from the credit company and/or from the PayPal account, that is, the product has been paid, as detailed above, the product will be delivered to the address that the customer typed and/or delivered when placing the order in the online form.
2. The site undertakes to deliver the goods within the delivery time to the requested destination and will do its best to ensure that the product arrives quickly.
3. The website management will do its best to deliver the products quickly and within 14 business days from the day the order is received and confirmed if sent by registered mail and within 3 business days if sent by courier.
Product delivery times include only the calculation of business days (Sunday to Thursday, not including Fridays, Saturdays, holiday eves and holidays).
4. The shipments that will be provided through the shipping company on behalf of the website management are in accordance with the conditions of the shipping company, the distribution areas of the shipping company and in advance coordination with the recipient of the order.
5. If the delivery company is unable to make the delivery to the delivery address for any reason. The website management will inform the customer and will work to find an alternative solution that will meet the wishes of both parties.
6. In cases where the products are delivered via Israel Post, to the shipping address provided by the orderer when placing the order. The products will be sent subject to the delivery time of the Israel Post and cannot be monitored and controlled by the website management and/or the suppliers.
7. The delivery dates indicated on the website and above do not apply to products that are out of stock on the website and/or from the relevant supplier’s stock.
8. Shipments are made by a courier company, through which the products will be transported. The conditions of the courier company will bind the customer.
9. Shipping fees – in addition to the price of the ordered products, the orderer will have to pay shipping fees, an amount 6. Cancellation of purchase by the ordering party
1. The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations established pursuant thereto. Without derogating from:
1. Cancellation will be made only by written notice to the email address ………
2. Cancellation of a transaction by the customer will not be possible in the purchase of certain items as detailed in subsection 14c(d) of the Consumer Protection Law.
3. Cancellation of the transaction by the customer is subject to the fact that the product is returned as far as is reasonable or possible in its original packaging.
4. After receiving the cancellation notice, the amount paid by him for the product minus cancellation fees (shipping fees are not part of the product price and therefore will be deducted separately from the refund) will be credited to the customer at a rate of 5% of the transaction amount or NIS 100, whichever is lower. In the event of cancellation of a transaction due to a defect or discrepancy, the customer will not be charged any cancellation fees. Additional provisions of the Consumer Protection Law regarding the cancellation of the purchase by the ordering party, including regarding the obligation to return the product, will also apply.
7. Cancellation of purchase by the company
1. The company shall be entitled, at its sole discretion, for any reason, and at any time, to cancel or terminate a transaction and/or sale and/or to cancel an order, in whole or in part, and/or the activity of the site, in whole or in part.
2. Notification of such cancellation or termination will be given to the user or the orderer, and the company will refrain from charging the orderer’s credit card or refund any amount paid for the products, to the extent that it was paid.
3. Except for the restitution of the amount of the transaction as mentioned, the user or the customer will not have any claim, claim and/or demand against the company and/or the supplier for the cancellation of the transaction as mentioned in this section.
4. If it is discovered that a product is out of stock, the website may cancel the order or offer an equivalent replacement item. If an order is canceled as mentioned, the website will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including but not limited to damage due to the purchase of the item from a third party at a higher price.
8. Copyright
1. All intellectual property rights, including patents, copyrights, models, samples and trade secrets, are the property of the company only or of other third parties who have allowed the website management to use them.
2. These rights apply, among other things, to the data on the website, including the list of products, the description and design of the products and any other detail related to its operation.
3. These rights also apply to the name of the website and the domain name of the website, the trademarks (whether registered or not) are all the property of the company. They may not be used without obtaining her prior written consent.
4. Do not copy, reproduce, distribute, sell, market, rent or translate any information from the website, including trademarks, images and texts, product design, product images, etc. without obtaining prior written permission from the company.
5.
5. Do not link to content from the website, which is not the home page of the website (deep link) and do not display or publish said content in any way, unless the deep link is to the web page on the website in full and as it is, so that it can be viewed and used in a completely identical way to use and view it on the site while receiving the consent of the site management.
6. The website management is entitled to order the cancellation of a deep link even after giving its consent and this at its sole discretion and in this regard you will not have any claim and/or demand and/or claim against the website management.
6. Warranty
5. The company (and/or anyone on its behalf) does not directly and/or indirectly bear any responsibility for damages resulting from and/or related in any way to the repair, assembly and/or replacement of the products.
6. The company (and/or anyone on its behalf) does not directly or indirectly bear any responsibility for damages resulting from the use and/or reliance on information published on external websites, which can be reached through any of the services on the website. It will be clarified that the company does and will do its best to cooperate with reliable and reputable suppliers only.
7. The company (and/or anyone on its behalf) does not directly and/or indirectly bear any responsibility for damages arising from and/or related in any way to the use and/or performance of the site.
8. In any case, the company will not be held responsible for any activity of any other entity that is not under its full control.
10. Confidentiality and privacy
1. All the orderer’s personal details (name, e-mail, etc.) will be kept in the company’s databases.
2. The company will not transfer the personal details of the customer to any other party except to the suppliers, if necessary and this only to complete a transaction.
3. The company will not make any use of the details of the orderer’s payment method except to make a payment for a transaction that the orderer requested to make, and these details will not be transferred to any other party except for this purpose. For the avoidance of doubt, the payment method details are not stored in the company’s databases.
4. Despite the above, the company will be entitled to transfer the personal information of a user to a third party in cases where the orderer has committed an act or omission that harms and/or may harm the company and/or any third parties, the orderer has used the company’s services to commit an illegal act, if accepted by The company has a judicial order instructing it to hand over the customer’s details to a third party as well as in any dispute or legal proceedings.
5. The company may use the orderer’s personal information, without identifying the specific orderer, for the purpose of analyzing statistical information and presenting and/or handing it over to other parties.
6. Since it is about carrying out operations in an online environment, the company cannot guarantee absolute immunity against intrusion into its computers or disclosure of the stored information by perpetrators of illegal operations. If a third party manages to penetrate the information kept by the company and/or misuse it, the user will not have any claim, claim or demand against the company.
7. The company will be allowed to use “cookies” in order to provide the user with a fast and efficient service and save the customer from having to enter his personal information every time he enters the website.
8. In the event of cases beyond the company’s control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, indirect or direct, caused to the orderer and/or to those on behalf of the orderer with this information being lost or if unauthorized use is made of it.
11. Law and judgment
1. The law applicable to these regulations and/or to any action and/or to a conflict arising from it, is Israeli law only.
2. In any case of dispute, the courts will have the exclusive authority to discuss it.
3. The law applicable to the use of the website, the order and these regulations, including the interpretation and enforcement of the regulations, is Israeli law only.
